Support Collective Privacy Policy

Effective Date: 9 April 2025

At Support Collective LLC, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy outlines how your data is handled when you visit or make a purchase from our website.

  • When you visit our site, we may collect the following types of information:

    • Personal Information: Name, email address, shipping and billing address, phone number, and payment information when you place an order.

    • Device Information: IP address, browser type, time zone, and cookies for site optimization and analytics.

    • Order History: Products purchased and return/exchange activity for customer service and business operations.

  • We use the information we collect to:

    • Fulfill and manage orders, returns, and exchanges

    • Communicate with you about your order and provide customer support

    • Improve our website and shopping experience

    • Send occasional updates or promotions (only if you opt in)

    We never sell or rent your personal information to third parties.

  • We share your data only when necessary to provide services, including:

    • Third-Party Providers: For payment processing, shipping, order fulfillment, and website functionality

    • Legal Requirements: If required to comply with laws or protect our rights

    All third-party providers are vetted and committed to data protection.

  • We use cookies and similar technologies to:

    • Keep your cart saved

    • Analyze site traffic and performance

    • Personalize your shopping experience

    You can manage your cookie preferences through your browser settings.

  • Depending on your location, you may have the right to:

    • Access, correct, or delete your personal information

    • Opt out of marketing emails (via the unsubscribe link in any email)

    • Request how your data is used or shared

    To exercise your rights, email us at info@supportcollective.life

  • We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy—unless a longer retention period is required by law.

  • We implement a variety of security measures to maintain the safety of your personal information. While no system is 100% secure, we take your privacy seriously and work to protect your data.

  • We may update this Privacy Policy from time to time to reflect changes in our practices. Updates will be posted on this page with the revised effective date.

  • If you have any questions, concerns, or requests regarding your privacy, we’re here to help.
    Please contact us at: info@supportcollective.life